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Knowledge Management Systems – Report & Presentation

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Question

Part A: KM System Evaluation for an Organisation – Part A

In the first part of this assignment, you would provide a report evaluating an organisation's use of knowledge management systems. It consists of addressing the following questions for an organisation, which could be selected as one of the KM case scenarios discussed in class:

a) What are the goals of this organisation – what problem(s) are they trying to address? Which, if any, are KM-related problems? What are the others? Identify the tacit and the explicit knowledge to be addressed for this organization. List both types of knowledge in a table and justify your categorization. What is the company doing well in terms of addressing tacit knowledge? Explicit knowledge? What could they do better to capture and manage data? Provide some recommendations and explain how the company would benefit from them.

b) Position the different aspects of KM at the company on the BTOPP framework (Benefits-Tool-Organization-People-Process). In your opinion, are they headed in the right direction?

Are they using effective incentives for knowledge sharing? How will they measure the benefits of having KM in place? What would you recommend to this company and in what order/sequence – what should they tackle first? Why? How would you convince them using an appropriate KM cycle that this is the right step/direction for the use of KM systems?

Part B: KM System Recommendations for an Organisation – Part B Report

In the second part, you will identify at least one KM initiative for the organisation chosen in Part A, and provide at least three recommendations for the use of KM systems with illustrated data.

a) Identify and explain at least one KM initiative underway or planned for the organisation, and place this initiative on the Nonaka & Takeuchi quadrant (or any other KM model).

b) Explain three (3) key recommendations for the use of KM system together with justification for your recommendations through data illustrations and ethical and legal issues addressed.

Requirements:
Report to be properly formatted to an acceptable level; including Title page and ToC, at least 5 quality references with proper Harvard style referencing; brief introduction; research and analysis of findings; summary; and evaluation (of your KM system). Week 12 deliverables An electronic copy to be uploaded before Friday

Solution

Smith school is in the teaching community promoting business-oriented learning for younger generations. The study took up is to understand and address the problems faced by Smith school. Different problems faced by the users are to be assembled to understand the requirements. Based on the database documented, recommendations to the system are to be suggested. The advantages of using the technology are to be emphasized. ​

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Smith school runs a technology-oriented business. The school under the guidance of Howard Frank has come up with an upgraded curriculum. The curriculum focuses on e-business, supply chain management, business process integration, and global knowledge management. 55 new instructors added to the stream to produce good grade candidates.

Four sub-campuses located at different locations are managed by the same management. The system users of the satellite and the main campus were facing different problems. The dean took initiative to make necessary alterations. The future readings focus on the gathering of the information by respective officials. Finding a solution for the same to meet the standards set by the organization is also addressed.

Goals of the organization

An organization has to maintain its standard and grow with time. Hence, they adopt new technology from time to time. The school authorities have to address the requirements to reach the objectives. In the case scenario considered, the representative lists the necessities. The problems faced by the faculties and students of the campus are to be analyzed. The authorities have figured out the depth of the problem. They concluded to find the solution for the same. The school's representative has come up with a plan to address the issue. The following problems addressed-

  • The documents made on different terminals followed varying versions. Hence sharing the same with each other added synchronization problems.
  • The scholars are given the provision to access online classes (Quan-Haase 2005). Each learner was to attend 16 courses. Different authentication (Fang & Zhan 2010) key credentials were used. The scholars were to keep track of all the credentials to make them available in the online courses.
  • The students felt inconvenient to take part in social (Qu et al. 2013) and academic activities posted at different locations of the campus.
  • Integrate the systems of different campuses and enable single log-in.
  • Synchronization of time-out facility and log-off facility.

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