Ethics, Professionalism and Governance: Case Study
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Ethics, Professionalism and Governance: Case Study

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Question

Read the 3 Case Studies below and select ONE as the basis of your analysis and discussion. Please indicate clearly which Case Study you have chosen 

Case Study 2  

Maureen works in a large government state department dealing with drug and alcohol abuse. The  agency administers programs for individuals with drug and alcohol problems, and maintains a huge  database of information on the clients who use these services. Some of the data files contain the  names and current addresses of clients. 

Maureen has been asked to take a look at the track records of the treatment programs. She is to put  together a report that contains the number of clients seen in each program each month for the past  five years: length of each client's treatment, number of clients who return after completion of a  program, criminal histories of clients, and so on. In order to put together this report, Maureen has  been given access to all files in the agency's main server. After assembling the data into a file that  includes the clients' names, she downloads the file to her office computer.  

Under pressure to get the report finished by the deadline, Maureen decides she will have to work at  home over the weekend in order to finish on time. She copies the file to a USB and takes it home.  After finishing the report, she leaves the USB at home and forgets about it. 

Briefly discuss the dilemma for Maureen. Show your utilisation of either Thomas White or Chris  MacDonald’s methodology to demonstrate how Maureen might analyse and resolve the dilemma.  Provide a recommendation of what actions Maureen should initiate and to whom she needs to  communicate throughout the process. 

Include in your answer those clauses from the ACS code of Ethics and ACS code of Professional  Conduct that are relevant and briefly explain why. Refer also to any relevant legislation with an  explanation of how it relates.

Case Study 6 

Christina is a programmer for a small software development company. This company is still  establishing its market share and is quite aggressive in setting software release dates.  

Christina is one of a small team responsible for programming and testing the next release of their  accounting package software. There are several programs which Christina has written and they have  been tested successfully by a colleague. Christina is now testing three programs written by a  colleague and has found minor bugs in each of them. Their author is fixing the bugs and then  Christina will retest. She expects this to take a further three weeks. 

Before all these bugs are resolved, management wishes to release the software to the public so as to  meet the previously predicted finish date. To achieve this Christina, as tester, will need to sign that  tests are completed but she knows this is not true. 

Discuss briefly the ethical dilemma that Christina faces. Show your utilisation of either Thomas  White or Chris MacDonald’s methodology to demonstrate how Christina might analyse and resolve  the dilemma. Provide a recommendation of what actions Christina should take and with whom she  might communicate throughout the process. 

Include in your answer those clauses from the ACS code of Ethics and ACS code of Professional  Conduct that are relevant and briefly explain why. Refer also to any relevant legislation with an  explanation of how it relates. 

Case Study 9 

Mandy is a security administrator for a company with 500 employees, this is an ongoing job (not a  short contract) and she wishes to stay at this company for a long time. Her manager gives her the  task of providing weekly reports showing which web pages have been accessed by individual  employees and flagging any websites that are questionable (such as pornography). 

Mandy is aware that employees have not been asked to sign any agreement about which web page  they visit while at work using work computers. She is also aware that employees may be penalised. 

Discuss briefly the ethical dilemma that this presents to Mandy outlining the potential outcomes if  she provides the report. Show your utilisation of either Thomas White or Chris MacDonald’s  methodology to demonstrate how Mandy might analyse and resolve the dilemma. Provide a  recommendation of what actions Mandy should take and how she should communicate her choices. 

Include in your answer those clauses from the ACS code of Ethics and ACS code of Professional  Conduct that are relevant and briefly explain why. Refer also to any relevant legislation again with an  explanation of how it relates.

Assignment Task 

From what you have learned during Week s 3 and 4 of your Professional Environments Course,  discuss ethical, professional and legal issues which you consider arise from this scenario. Make some  recommendations of actions which could be taken to resolve the situation and/or to minimise the  chance the scenario may recur. Support your answers with relevant references (as well as the Codes  and Laws). 

Solution

Step 1: Analysis the Consequences of the Issue 

As per the given case Maureen holds the accountability of maintaining huge database of information of the clients availing the services. In relation to this, maintenance of the data confidentiality of the clients is a very important concern for the Maureen as a part of professionalism (NSW Government. 2016). The act of Maureen is not quite professional as per the standards professional conduct. The professionalism standard states that professionals must have reasonable care for the maintenance of professional activities. In the given case Maureen did not show reasonable care for carefully preserving the USB device containing clients' information. In this case, if USB is lost and the data of the client is accessed by any other illegal third parties it might result into harming the disclosure of the personal information of client that is a crucial matter of concern. 

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Secondly, in the give case, Maureen has also violated the value of public interests because it against the integrity of the clients' whose information was stored in the USB that she forgot to preserve. As per this code of conduct, the information provided by the clients about themselves must be kept confidential and secured that the matter is not of public domain (Australian Psychological Society, 2018). As this matter is not of public domain and hence not protecting the information which is very much sensitive in nature is an ethical misconduct on the part of Maureen and as a result of this the personal information of the clients can be used illegally by the third parties. Thirdly, competency is the reasonable value under professional conduct as per which the professional is required to perform the duties diligently and professionally. In this case, Maureen did not perform her duties diligently and forgot the USB at home. This act has damaged the reputation of the profession because as a result of this, the agency could have lost trust of the clients in case of any mishap. 

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