Contact Us

This page explains how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and — just as important — which problems need to go to the casino, a regulator or a support organisation instead of us. We publish research-based guides to gambling sites not on GamStop; we do not operate any casino, hold any player funds or have access to anyone's account.

How to reach the editorial team

Email is the only channel we run. Write to [email protected] and include enough detail for us to act on it: the page you are referring to, the casino name, and the date you read it. We aim to reply to genuine reader enquiries, though we cannot promise a response time and we do not offer phone or live-chat support.

Useful things to tell us in a first message:

• The exact page or review, so we can check the wording ourselves.
• The claim you think is wrong or out of date, and what you saw instead.
• Any screenshot or terms-page wording that supports it — evidence moves a correction along much faster than a general complaint.
• Whether you are writing as a reader, a casino operator or a support organisation.

What we can help with, and what we can't

We have no power to release a payment, overturn a bonus decision or reopen a closed account. Anyone who tells you a comparison site can do that is mistaken.

How our listings are funded

Some of the casinos we list pay commission when a reader signs up through our links. That funding pays for the site; it does not buy a position. Rankings and editorial ratings are set by our own review process, and a brand that pays nothing can outrank one that does. If you ever see a page where that does not look true, tell us — it is a legitimate reason to write in. Our full commercial and editorial position is set out on our about page.

Reporting a problem with a listed casino

Reader reports genuinely change what we publish. Below are three of the sites currently at the top of our rankings, with the headline offer as advertised and the limitation we would want a reader to weigh before contacting them. Bonus terms change without notice, so always read the operator's own terms page before depositing — figures here reflect what was advertised as of September 2026.

Betmica — rated 10.0

Betmica sits top of our list largely on the size and structure of its new-player package: an advertised 570% up to £5,700 plus 270 free spins, split across early deposits rather than loaded onto one. It accepts UK customers and quotes in pounds, which removes the conversion cost that catches people out at euro-denominated sites. The limitation is the arithmetic: a headline percentage that large only pays out near the maximum if you deposit near the maximum, and the wagering requirement, maximum bonus bet and cashout cap attached to it decide what the offer is actually worth. Read those three numbers before the headline. If the terms you are shown differ from what we describe, that is a correction worth emailing us about.

Kikibet — rated 9.9

Kikibet earns its place for a broad slots catalogue paired with a 350% up to £5,555 and 300 free spins welcome offer. The free-spin allocation is usually restricted to named games and often carries its own separate wagering, which is a different calculation from the deposit match. Our reservation is around withdrawals: like most offshore operators, it runs identity verification and, for larger sums, source-of-funds checks, and those can add days to a first payout. Submit documents early rather than at cash-out.

Betninja — rated 9.8

Betninja is the simpler proposition of the three — a flat £1,000 bonus and 100 free spins for new players, in sterling, with less structural complexity to unpick. That makes it easier to judge honestly, which is why it ranks where it does. The trade-off is that a fixed cap suits mid-sized deposits and offers little to anyone depositing at the top end, and the smaller headline means less bonus balance to absorb a bad run. Minimum qualifying deposit and game contribution rates still apply.

Where the rest of the list sits

Where an offer is quoted in euros or dollars, a UK debit card payment will normally involve currency conversion, and your bank or card issuer may add its own fee. Check whether the operator supports a GBP account before you deposit.

Money questions we're often asked

Playing costs whatever you deposit, and nothing is free if you must risk your own funds to qualify. Minimum deposits at sites of this type commonly start in the £10–£20 range, and a bonus usually has its own qualifying minimum that can be higher than the site's floor.

• Debit cards — the most common UK route. Some banks decline gambling transactions to non-GB-licensed sites; that is a bank policy, not something we or the casino can override.
• E-wallets — often the quickest withdrawal route where supported. PayPal availability at offshore casinos is limited and should never be assumed; verify it on the cashier page before relying on it.
• Bank transfer — slower, and usually the method used for larger payouts and for source-of-funds-checked withdrawals.
• Cryptocurrency — accepted at some listed sites, including for poker-led operators. Fast, but the value moves, and conversion in and out is a real cost.

Withdrawals are typically approved by the operator first, then processed by the payment provider, so quoted "instant" times describe the second half only. Weekly and monthly withdrawal caps are common at offshore casinos and matter most if you win big on a progressive jackpot. If you have a withdrawal dispute, put it in writing to the casino, keep the reference number, and escalate through its published complaints procedure before writing to us.

What's actually on these sites

If your question is about the games rather than the company, the categories break down like this: slots, which dominate the catalogues and vary by RTP and volatility; progressive jackpots, where a shared prize pool builds across players; live dealer rooms streaming blackjack, roulette and baccarat with a human croupier; and standard RNG table games. Most of it runs in a mobile browser without a separate app. RTP is a long-run average, not a prediction of your session, and volatility tells you how uneven the ride is likely to be along the way.

The sportsbook side

Several operators on our list run a sportsbook beside the casino, usually on a shared wallet so one balance covers both. That side brings pre-match and in-play betting, accumulators, bet builders, cash-out and esports markets. Sports free bets work differently from casino bonuses: they are normally tied to minimum qualifying odds — often around 1.50 in decimal terms — and the stake is not returned with the winnings. Casino bonus funds generally cannot be spent on sports, and vice versa, even on a shared wallet.

Eligibility, licensing and where to get help

You must be 18 or over. Casinos not on GamStop are not licensed by the UK Gambling Commission; they hold overseas licences, commonly from jurisdictions such as Curaçao. That distinction matters: a site accepting British customers is not the same as a site authorised to serve them, and the UKGC's consumer protections, dispute routes and mandatory GAMSTOP participation do not extend to operators outside its remit. GAMSTOP itself covers operators licensed in Great Britain, so registering with it does not block sites licensed elsewhere. We do not describe any casino as completely safe, and we cannot guarantee a payout anywhere.

If gambling has stopped being entertainment, the right contact is not us. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, alongside live chat. GAMSTOP offers self-exclusion from GB-licensed operators for six months, one year or five years, and blocking software plus a bank gambling block closes much of the remaining gap. Our responsible gambling page sets out the practical steps in order.

Before you email

Check the casino's own help centre first for anything account-specific — it will be faster. For anything about our reviews, our ratings or a term we have described incorrectly, write to [email protected] with the page and the detail, and we will look at it. The terms of use cover how this site operates and what our content is and isn't. We read everything that comes in, even when we cannot act on it.