Write an essay on 'the patient care experience and partnering in care' and relate this concept to the patient experience of Mr William Taylor and partnering in care with Mr. Taylor.

Introduction

Health care can be effectively delivered when the health care providing task is undertaken directly or indirectly by all the members of the health care department, including the policymakers, administrators, as well as the patient and the patient's families. In such instances, various policies and plans can be brought into successful implementation (Billingsley, 2015; Partnering with Patients and Families:A Guide to Getting Started for Hospitals, 2014). The patient care experience and partnering are important steps towards effective health care delivery. Recognition of the facilitators and barriers are important factors in providing person-centred care, and the importance of organisational change helps to promote such effective health care services. 

Patient care experience and patient-family centred care and partnering

The patient experience is the summation of every communication and interaction with the culture of an organisation, which the patient comes across while seeking health care, and can influence a patient's perception across the complete process of providing care. Patient care experience determines the satisfaction of the patient after the care is provided (Billingsley, 2015). Factors such as respect for values and beliefs of patients, consideration of the needs and problems, providing appropriate and need-based care, taking care of physical comfort, involving the family in the treatment process, psychological support, providing legitimate information and support for the transition of care after hospital discharge are considered as the expectations, which are the determinants of patient satisfaction (Billingsley, 2015). Positive relationship is observed between positive patient experience and better clinical outcomes. Higher patient satisfaction also relates to highly skilled care provided by the nurses and other care providers. Various studies have also stated that a positive patient experience leads to a shorter hospital stay (Billingsley, 2015; Howrey, et al., 2015).

Patient and family-centred care (PFCC) recognises the importance of family in providing care. PFCC encourages cooperative and collaborative intervention among the patient, family and the health care providers and respects the importance of family care, values, tradition and culture (Howrey, et al., 2015). PFCC enables patients and family members to be treated with dignity and respect. Complete information about the patient's treatment and care are communicated. Collaborative participation of the family and the patient in health care promotes independence of expression and better control (Millenson, Shapiro, Greenhouse, & Ill, 2016).

Partnering in care with patients, families, care providers and community support help in improvement in the quality of care, patient safety, preservation of values and sustainability of the health care delivery systems. The relationship between the patients and the care providers can be developed by interaction and working together (Reed, 2011). Partnering helps in achieving the hospital goals, providing a positive patient experience, achieve better clinical outcomes, preventing the occurrence of hospital-acquired diseases and reducing the chance of readmissions (Howrey, et al., 2015).

Based on the concept of patient-care experience, patient-family centred care and partnering in care, the healthcare delivery of Mr. Taylor showed that he had experienced a difficult situation when he had kidney stones as he was not provided pain relief till 11 hours of reporting in the hospital. In context to the patient and family-centred care Mr. Taylor’s wife, being a family member cared for him very well. She drove to the hospital for treatment and physiotherapies. He was also informed about his complete health condition and the treatment process. Mr. Taylor provided complete support for the treatment process. His children also visited him, which provided him emotional support. During hospitalisation, a nurse cared effectively for Mr. Taylor. 

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